FAQs - Frequently Asked Questions
What are the shipping times for your products?
We take 2-4 days to process your order then 1 week on average to deliver it to you.
Do you ship all over the world?
Only in Europe at the moment.
Where do we ship your product from?
Our offices are located in Bordeaux , France .
Do you provide product tracking/tracking information?
Yes, wait 3 days after your order and ask us via email at yjapanstore@gmail.com
Some items are missing from my order, what's going on?
Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to email: yjapanstore@gmail.com and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Bordeaux in France.
I still have not received my order. What's taking so long?
We apologize for the delay. Sometimes shipping may take longer than expected due to unforeseen circumstances with carriers. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at: yjapanstore@gmail.com
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy.
